- Cancellation Policy
• Orders can be cancelled within 2 days of placing the order.
• To request a cancellation, contact us on:
📞 WhatsApp: 9596130071
📧 Email: shagunursery95@gmail.com
• Cancellation is not allowed once:
• The parcel is packed, or
• The order has been dispatched to the courier.
• Refund for a cancelled order will be initiated within 3–4 working days and credited to the original mode of payment. - Return Policy
Since we sell live plants, physical returns are not accepted.
However, we offer replacement in case of damage.
- Replacement Policy
We provide replacement only if the plant is received damaged or dead.
Requirements to claim replacement:
1. An unboxing / opening video is mandatory.
• The video must clearly show the parcel being opened without any cuts or pause.
2. The issue must be reported within 24 hours of delivery.
3. Contact us on WhatsApp or email with the video and order details.
📞 WhatsApp: 9596130071
📧 Email: shagunursery95@gmail.com
- Cases Where Replacement Will NOT Be Provided
• No unboxing video is provided.
• Wrong or incomplete address given by customer.
• Minor stress or leaf fall due to transit (which is natural in live plants).
• Delays caused by courier partner (not under our control).
• Customer is unavailable to receive the parcel.
- Multiple Packages
• In some cases, you may receive multiple parcels for a single order.
• Replacement claims apply to each parcel individually with the required unboxing video.